1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during peak seasons or promotional events, processing times may be extended.

2. International Shipping & Customs

We currently offer international shipping to most countries worldwide. Please be aware that your order may be subject to import duties, taxes, and customs clearance fees upon arrival in your destination country. These charges are the sole responsibility of the customer. ctsavs.com has no control over these fees and cannot predict their amount. We strongly advise contacting your local customs office for further information before placing your order.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on the destination and customs processing. Estimated delivery times are provided for reference only and are not guaranteed.

4. Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you haven’t received your tracking number within 5 business days, please contact our customer support team.

5. Lost or Stolen Packages

ctsavs.com is not responsible for lost or stolen packages claimed to be delivered. If your tracking information states that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.